Delete Data but Keep Account

How Can I Request Deletion of My Data?

Q: I want to request the deletion of my data, but I don't want to close my account. How can I do that?

A: You can easily request the deletion of your data without closing your account by following these steps:

1. Submit a Support Ticket:

   • On the tabs at the top of this page, you'll find a form to submit a support ticket specifically for data deletion. Provide your account details and specify that you are requesting the deletion of your data.

2. Reason for Deletion (Optional):

   • You may have the option to provide a reason for your data deletion request, although it's not mandatory. Your feedback is valuable and helps us improve our services.

3. Submit Your Request:

   • Click on the submit button to send your data deletion request to our support team.

Q: Will my account be closed if I request data deletion?

A: No, requesting the deletion of your data does not close your account. You can continue using our services with a fresh start while ensuring that your personal data is removed from our records.

Q: How long does it take to process a data deletion request?

A: Our support team will process your request as quickly as possible. The timeline may vary based on the volume of requests, but we strive to complete the process efficiently. You will be notified once your data has been successfully deleted.

Q: Is there a way to cancel a data deletion request?

A: Once a data deletion request is submitted, it is generally irreversible. Please ensure that you want to proceed with the request before submitting it. If you have concerns or questions, feel free to contact our support team for assistance.

Q: Can I still use the platform after my data is deleted?

A: Yes, you can continue using the platform after your data is deleted. Your account remains active, and you can enjoy our services without the data that you requested to be deleted.

If you have any further questions or encounter issues with the data deletion process, please don't hesitate to contact our support team through the support ticket system.